1. Introduction
Welcome to Trendora Digital ("we," "our," or "us"). We are a full-service digital marketing agency headquartered at E 253, Phase 8B Industrial Area, Mohali, Punjab, India. We operate the website trendoradigital.com (the "Website").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, use our services, or interact with us through any digital channel. By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.
2. Information We Collect
We collect different types of information to provide and improve our services:
2.1 Personal Information You Provide
When you voluntarily interact with us — such as filling out a contact form, requesting a quote, or subscribing to our newsletter — we may collect:
- Full Name — to address you personally
- Email Address — for communication and service delivery
- Phone Number — for direct contact regarding inquiries
- Business/Company Name — to understand your project needs
- Website URL — to evaluate your current digital presence
- Message/Project Details — to tailor our service proposals
2.2 Information Collected Automatically
When you visit our Website, certain information is collected automatically through cookies and similar tracking technologies:
- IP Address — for analytics and security monitoring
- Browser Type & Version — to optimize your browsing experience
- Device Information — device type, operating system, and screen resolution
- Pages Visited — which pages you view and how long you stay
- Referring URL — how you arrived at our Website
- Click Patterns — what links and buttons you interact with
- Date & Time of Visit — for traffic analysis purposes
2.3 Information from Third Parties
We may receive information about you from third-party sources, including social media platforms (Facebook, Instagram, LinkedIn), advertising partners, and analytics providers, to improve our services and marketing efforts.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our digital marketing services including SEO, PPC, social media marketing, content marketing, web development, email marketing, branding, and online reputation management.
- Communication: To respond to your inquiries, send you service updates, project reports, and administrative messages.
- Marketing: To send you promotional content, newsletters, and offers about our services (you can opt-out at any time).
- Analytics: To analyze website traffic, user behavior, and trends to improve our Website performance and user experience.
- Security: To detect, prevent, and address fraud, spam, abuse, and security threats.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device by your browser.
We use the following types of cookies:
- Essential Cookies: Required for the website to function correctly (e.g., session management, security).
- Analytics Cookies: Help us understand how visitors interact with our website (powered by Google Analytics).
- Marketing Cookies: Used to deliver personalized advertisements and track campaign performance (e.g., Meta Pixel, Google Ads).
- Preference Cookies: Remember your settings and preferences for a better browsing experience.
For detailed information about the cookies we use, please visit our Cookie Policy page.
Managing Cookies: You can control and delete cookies through your browser settings. Disabling cookies may affect certain features of our website.
5. Third-Party Services
We integrate the following third-party tools and services on our Website. Each has its own privacy policy governing the use of your data:
- Google Analytics (G-DZZSC01ML3): For website traffic analysis and user behavior tracking. Google Privacy Policy →
- Google Tag Manager: For managing marketing and analytics tags.
- Google Ads: For pay-per-click advertising and remarketing campaigns.
- Meta (Facebook) Pixel: For tracking conversions and retargeting ads on Facebook and Instagram.
- Tawk.to: For live chat customer support on our website. Tawk.to Privacy Policy →
- Cloudinary: For image hosting and optimization.
- WhatsApp Business: For direct customer communication and support.
6. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (e.g., hosting providers, email services, analytics platforms). These providers are contractually obligated to protect your data.
- Legal Requirements: When required by law, regulation, or legal process (e.g., court order, subpoena).
- Business Protection: To protect the rights, property, or safety of Trendora Digital, our users, or the public.
- Business Transfers: In connection with any merger, acquisition, or sale of company assets, your data may be transferred as part of the business transaction.
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using HTTPS.
- Secure Hosting: Our website is hosted on secure servers with regular security updates and monitoring.
- Access Control: Only authorized personnel have access to personal data, and they are trained in data protection practices.
- Regular Audits: We conduct periodic security reviews and vulnerability assessments.
Important: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact Form Submissions: Retained for up to 2 years from the date of submission.
- Newsletter Subscribers: Retained until you unsubscribe or request deletion.
- Analytics Data: Automatically expires as per Google Analytics data retention settings (typically 14 months).
- Client Project Data: Retained for the duration of the client relationship plus 3 years for legal and accounting purposes.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (subject to legal obligations).
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request your data in a structured, commonly used format.
- Right to Object: Object to processing of your data for marketing purposes.
- Right to Withdraw Consent: Withdraw previously given consent at any time.
To exercise any of these rights, please contact us at contact@trendoradigital.com. We will respond to your request within 30 business days.
10. Children's Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately at contact@trendoradigital.com, and we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:
- The "Last Updated" date at the top of this page will be revised.
- For significant changes, we may notify you via email or a prominent notice on our Website.
- Your continued use of the Website after changes are posted constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
